Refund policy

Thank you for shopping at CrypticCrate (crypticcrate.online). We value your satisfaction and want to ensure a smooth and transparent return and refund process

Return Window

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

The item must be in the same condition you received it

Unused, unassembled, and unworn

With all original packaging, seals, manuals, stickers, and tags intact

You must provide a receipt or proof of purchase

If the packaging is damaged or the item has been used or assembled, it may not qualify for return or may be eligible for only a partial refund.

How to Request a Return

To begin the return process:

1. Email us at crypticcratebd@gmail.com with your order number, reason for return, and photos (if applicable).

2. If your return is accepted, we will take care of rest of the process

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Damaged, Defective, or Wrong Items

Please check your order when it arrives. If you receive an item that is damaged, missing pieces, defective, or incorrect, contact us immediately (within 24–48 hours) at crypticcratebd@gmail.com.

We will evaluate the issue and offer a replacement, refund, or store credit.

Non-Returnable Items

Certain items cannot be returned:

Opened or used building block sets

Customized or personalized items

Gift cards or digital products

Items sold under clearance or final sale

Products with missing parts not caused by us

Damaged packaging due to customer handling

Exchanges

If you want to exchange an item, the fastest way is:

1. Return the item following the return process.

2. After your return is accepted, place a new order for the desired items

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Refunds

Once we receive and inspect your returned item:

We will notify you if the refund is approved or rejected

If approved, the refund will be issued to your original payment method within 10 business days

Please note:

Bank or credit card processing times may vary

If more than 15 business days have passed since your refund approval, please contact us at crypticcratebd@gmail.com

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For any questions regarding returns, refunds, or product issues, feel free to reach us at:

📧 crypticcratebd@gmail.com